There are 1 or 2 items usually in a box that you may actually use. The items you receive are okay quality and definitely not worth the amount that you pay for a box. Their last email response "After reviewing your case, we will issue you a 3 month store credit and I want to be clear this is the final resolution we can offer" They haven't answered my questions and my request for a partial credit card refund. The credit card they have on file expired January 2022, but they continue to charge it every month as a "virtual credit card" as they do not have the updated credit card information. I have not received a monthly email from this company in 2 years. They have charged my credit card over $960 for boxes I did not authorize! I brought it to their attention in an email that during my 6 month subscription, I received their email each month letting me know the bump box was being assembled, if I wanted to make any changes and when it shipped. They have "no record" of me cancelling after the 6 month subscription. I've contacted the company and they won't return my calls, only emails stating their automatic renewal policies and will give me a store credit. Imagine my confusion when he asked me if our daughter enjoys receiving the bump boxes and how long I plan on sending them since our grandson is 2? I immediately logged onto the bump boxes website and my account was still active so I cancelled it again! I have 3 married daughters and grandchildren and order plenty of things online, so I'm very cognizant of cancelling subscriptions when they are complete. When my husband views our online banking, he's under the assumption monthly withdraws are active and current subscriptions that I have purchased and an authorized withdraw. I just realized they're still charging me $40 every month and sending the box to my daughter who moved over 2 years ago! If I wanted to continue her subscription, I definitely would have updated her address.
I ordered a 6 month subscription back in September of 2021 and called to cancel when the 6 month subscription was complete. This service isn't worth it, and the company isn't one that should be supported.I wish I had read these reviews before sending bump boxes to my daughter. I'm sure they're real disappointed in that loss, or at least they would be if they weren't busy screwing everyone else.
They most assuredly screwed themselves out of any more business from me. Most companies don't feel the need to hide that information in an apparent attempt to screw you out of more money. If a business wants to screw you, all they have to do is write a disclaimer in the terms and conditions, and most of us will rely on the honesty of the company to be up front about their product and whether it auto renews. I requested that they reconsider and never received an answer. I cancelled and then requested a refund, but, like so many others, was informed that the fact the subscription auto renews was in the terms and conditions.
Baby bump box reviews how to#
Furthermore, I had to google how to cancel because their site was very non-use-friendly on that issue. I only realized what was happening because I googled why I was still being charged and saw so many other people who had the same experience. I ordered the six month subscription for my best friend bump boxes failed to mention that this subscription would auto renew at the end of the six months. However, I am thoroughly disappointed in their business practice. I'm giving Bump Boxes 2 stars rather than 1 star because my friend did enjoy the boxes. I believe they should be more transparent about cancellation fees and more proactive with their customer service.īEWARE: Subscription service (such as 6 month gift subscription) AUTO RENEWS.
If I was aware of the subscription cancellation price I wouldn't have had to reach out to someone in the first place. Again, the products themselves are great, but the service is pretty terrible. Not only did they wait till the very last minute to respond, but they also offered for me to spend more money I don't have. When I finally got a response, I was notified that my subscription had actually come to an end and was offered to purchase a second subscription. For months they did not respond to my emails, and on the phone an automated voice would say something vague then hang up on me. I tried to contact them over phone, email and even the online chat on their website. However, in my case specifically, I tried to cancel my six month subscription on multiple occasions due to the fact that it felt a little too pricey to keep up with month after month. Honestly? The products that come in the Bump Boxes are phenomenal and I have no issues with the products themselves.
0 kommentar(er)
